Refund policy

Returns

You may return any item within 30 days of delivery if you change your mind. To be accepted, the piece must be unworn and unaltered, returned in its original pouch and box, together with your order number. For hygiene reasons, earrings can only be returned if they have not been worn and their protective backing is intact.

To start a return, email support@solidgrains.com with your order number. We will reply within 1 business day with instructions; once your return is approved, we email you a prepaid return shipping label, paid by Solidgrains, so returning a piece costs you nothing. Returns are sent back to our warehouse in China and usually take 7–15 business days to reach us. Please do not send items back without contacting us first.

Damaged, Defective, or Incorrect Items

If your piece arrives damaged, has a manufacturing defect (for example a broken clasp or a loose stone), or is not the item, color or size you ordered, tell us within 48 hours of delivery and include clear photos of the item and packaging. We will send a replacement or a full refund at no cost to you, including any shipping.

Exchanges

Want a different color finish, chain length or ring size? The quickest way is to return the original piece for a refund within 30 days of delivery and place a new order for the one you prefer, so your new piece is not held up while the return travels back to us.

Refunds

After your return arrives and passes inspection, we will email you and issue the refund to your original payment method within 10 business days of approval. Your bank or card provider may take a further 5–10 business days to show it.

6-Month Plating & Craftsmanship Warranty

Every piece is covered for 6 months from delivery against defects in materials and workmanship, including premature wear of the plating under normal use, broken clasps and loose settings. The warranty does not cover normal scratches, stretched or broken chains caused by pulling, damage from contact with perfume, chlorine, sea water or cleaning chemicals, loss of stones caused by impact, or lost items. To make a claim, email support@solidgrains.com with your order number and clear photos; we will reply within 1 business day and repair, replace or refund the piece.

Order Changes & Cancellations

You can change or cancel your order free of charge within 24 hours of placing it, as long as it has not been dispatched. After dispatch, the order follows the Returns section above.